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Student Technology Resources

WHO WE ARE

Information Technology Services is here to help you succeed at WVU Potomac State College! We provide and support a wide array of technology, from the wireless networks to eCampus and STAR. Got a question? Contact us at (304) 293-4444 or visit it.wvu.edu/help.

WI-FI

Students MUST connect personal devices such as laptops, desktops, tablets and phones to the secure WVU.Encrypted network for wireless access. To use gaming consoles, TVs or smart home and internet entertainment devices, you must first register the MAC address by logging into mydevices.wvu.edu, then connecting to WVU.PLAY. If something’s not working, please let us know at 304-293-4444 or it.wvu.edu/services/wireless.


PLEASE NOTE: Wii devices won’t work on WVU’s wireless network because our newer technology does not support these older systems. Also, WVU.Guest is for visitors to campus; students who attempt to connect will see an error.

SOFTWARE

Don’t pay for Microsoft Office! All WVU students get it free! (Please note you must add @mail.wvu.edu to your username to install and activate.) All WVU students also get free Sophos anti-virus software to install on as many as three devices. You’ll need to enter your MIX email address at freeav.wvu.edu to download. Before you pay retail for anything else, see what deals you can get with your student discount at slic.wvu.edu.

eALERTS

You can get emergency alerts and urgent news on your cell phone. Depending on your plan, there may be a nominal fee from your carrier to receive text messages. alert.potomacstatecollege.edu

PROVE IT’S YOU

Within two days of registering for classes, students will have to use Duo two-factor authentication to confirm their identities when accessing a secure system. Two-factor means you prove who you are in two ways – with something you KNOW (your Login password) and something you HAVE (the DuoMobile app). Learn more at twofactor.wvu.edu.

MOUNTAINEER CARD

The Mountaineer Card is more than your photo ID. At WVU Keyser, you also use it for printing, laundry, dining and more. ITS hopes to expand the Mountie Bounty program, which allows you to use it like a debit card for other services on and off campus! Learn more at wvu.card.edu.

PRINTING

Students can email or upload documents and print from anywhere at myprinting.wvu.edu. You must have valid Login credentials, a WVU email account and a Mountaineer Card with a Mountie Bounty balance. WVU does NOT allow personal wireless printers. If you bring a printer, you must use a USB cable to connect to your computer. 

STUDENT RESOURCES

Login is a single set of credentials that can be used with numerous WVU systems. You can claim/reset your account and change your password at login.wvu.edu.

Portal is a single location for all students to access key information such as eCampus, STAR, grades and email. portal.wvu.edu

Email addresses assigned to students end with @mix.wvu. edu; this is a Gmail account. When setting up your email on mobile devices, select Gmail as the first step, and then enter your Login credentials.

STAR (Students & Technology Achieving Results) is the system students use to register for classes, pay bills and check or update your information with the University. portal.wvu.edu or star.wvu.edu

eCampus is the online learning management system, which can be used for both online and face-to-face courses at all WVU campuses. ecampusinfo.wvu.edu

TIPS FOR PARENTS/GUARDIANS

WVU Login and Duo Mobile accounts are for STUDENTS ONLY. Parents and guardians should never log into any WVU system using a student’s username and password or add devices to a student’s two-factor account. This violates University policy and could cause your student problems when they try to log into systems such as Portal, eCampus, STAR or email.

Parents and others can conveniently access billing, financial aid and other important records through the Parent/Guest Portal, using your own username and password. Instructions for your student to grant access are at parent-guest.portal.wvu.edu/.

BILLING QUESTIONS

Find information about tuition and fees, billing options, payment deadlines and more. studentaccounts.wvu.edu/

FOLLOW US FOR IMPORTANT UPDATES!

Keep up with both planned maintenance and unplanned IT outages of important systems by following ITS on social media. You can “like” WVU Information Technology on Facebook or follow @WVUITServices on Twitter!

For Keyser-specific news, you can “like”
WVU Potomac State College on Facebook or follow @PotomacState on Twitter!

Get FREE anti-virus software for up to three personal devices. freeav.wvu.edu


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